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Warranty and complaints

Warranty and complaints

In the event that you have a complaint regarding a product or service purchased from Duca del Cosma please contact us at support@ducadelcosma.com. Please mention in your email a short description, pictures of the discrepancy, your order number and customer number. We will try to reply to your complaint as soon as possible.

Please note: Complaints on items purchased on Amazon or eBay can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online web store.

The warranty time is by the Consumer law is 6 months. If there are any complaints about the product outside of this warranty period of 6 months than it is possible that there is a factory warranty. This is only applied in some specific cases.

The warranty and warranty period are based on the general policy of the Dutch Tuiswinkel.org. The warranty period will start from the moment the product is bought.

Complaints that don’t fall within the warranty are: wear and tear of outsoles, uppers, heels and toes, rubbing off of colours/prints/material etc., wear to the insoles/lining due to excessive transpiration, broken zippers and other means of closures, and any other complaints caused by incorrect usage of the product.

Duca del Cosma will not be responsible for any dissuade and will not be liable to refund any of the above mentioned cases.

If for some reason you cannot come to an agreement with us about your complaint. Then you can always put your case forward to the Disputes Committee Thuiswinkel, Postbus 90600, 2509 LP te Den Haag (www.sgc.nl). You can also hand in your complaint at the Disputes Committee through the European ODR Platform (http://ec.europa.eu/consumer/odr/).