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Terms and Conditions

TERMS AND CONDITIONS

By using the Duca del Cosma website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

ABOUT DUCA DEL COSMA

Duca del Cosma is the trading name of Duca del Cosma B.V, registered in The Netherlands.

Our registered office is:
Duca del Cosma B.V.
Raadhuislaan 4,
3633 AR, Vreeland
The Netherlands

Our company registration number is: 65944399
Our VAT registration number is: NL856327487B01

GUARANTEE

The warranty time is by the Consumer law is 6 months. If there are any complaints about the product outside of this warranty period of 6 months than it is possible that there is a factory warranty. This is only applied in some specific cases.

The warranty and warranty period are based on the general policy of the Dutch Tuiswinkel.org . The warranty period will start from the moment the product is bought.

Complaints that don’t fall within the warranty are: wear and tear of outsoles, uppers, heels and toes, rubbing off of colours/prints/material etc., wear to the insoles/lining due to excessive transpiration, broken zippers and other means of closures, and any other complaints caused by  incorrect usage of the product.

Duca del Cosma will not be responsible for any dissuade and will not be liable to refund any of the above mentioned cases.

DELIVERY TIMESCALES

We will always do our best to have your order with you on the specified date/time. Within the Netherlands this can range between 1 to 3 working days. Within Europe this is 2 to 7 working days, shipments outside of Europe can take up considerably longer. However, unforeseen circumstances can arise that are outwith the control of Duca del Cosma, the courier, or both which may cause a delay. Although we will do everything to prevent this from happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order. 

DELIVERY COSTS

Duca del Cosma will charge a standard shipping costs per purchase. This may vary per country depending on the orders location.

COMPLAINT RESOLUTION

In the event that you have a complaint regarding a product or service purchased from Duca del Cosma please contact us at support@ducadelcosma.com. Please mention in your email a short description, pictures of the discrepancy, your order number and customer number. We will try to reply to your complaint as soon as possible.

Please note: Complaints on items purchased on Amazon or eBay can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online web store.

DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.

RETURNS POLICY

The customer has 14 days after their purchase has been delivered to return the unworn item. You may choose to return any items purchased online to the address below. Don't forget to send your invoices along.

DUCA DEL COSMA RETURNS
Hoorn 133
2404 HH Alphen a/d Rijn
The Netherlands

Please note: Returns of items bought on Amazon or eBay can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online webstore. 

You can return any item for an exchange or refund within 14 days if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required. If you would rather have replacement goods, Duca del Cosma can arrange for delivery to you; this constitutes a separate contract between you and Duca del Cosma.

We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

Please don't forget to complete your returns form and details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the to the payment method originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 10 working days to be credited in your account.

ORDER ACCEPTANCE AND CONTRACT

We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.

There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch your card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 14 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.

Duca del Cosma reserves the right to refuse any order.

QUANTITY RESTRICTIONS & BULK BUYING

Should we suspect customers are buying items in bulk, and not for personal use, these orders may be cancelled. Duca del Cosma have right to cancel any items they feel are being purchased for re-sell or wholesale.

INTELLECTUAL PROPERTY RIGHTS

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Duca del Cosma. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Duca del Cosma. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

ACCURACY OF CONTENT

To the extent permitted by law, Duca del Cosma gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are EU sizes.

We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes.

PRICES AND PROMOTIONS

Prices are set out on the website and include VAT for items delivered within the EU but exclusive of delivery charges. Items shipped internationally are not charge VAT. Should you have a Tax enquiry, and your item has been shipped internationally, we’d suggest contacting your local tax office. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered, we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our website are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.

DAMAGE TO YOUR COMPUTER

We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with Duca del Cosma's site. Of course, this statement does not affect your statutory rights as a customer.

LIMITATION OF LIABILITY

To the extent permitted by law, Duca del Cosma will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Duca del Cosma's total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Duca del Cosma to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

ACCOUNT SECURITY

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

MESSAGES DISCLAIMER

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.

SUSPENSION OF SITE

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. Duca del Cosma will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.

PROMOTION CODES

You can redeem your Promotion codes by entering your it in the supplied field at checkout and then click the 'apply code' button. Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:

  • Promotion codes will only be available within the conditions stated in the offer
  • Promotion codes are only valid until the date published
  • Promotion codes are only redeemable for purchases made on this website (ducadelcosma.com)
  • Promotion codes are not refundable
  • Only one Promotion codes may be used per customer per transaction.
  • We reserve the right to end any Promotion codes at any time including prior to the advertised end date without notice.

THE DUCA DEL COSMA MAIL

All prices are correct at the time of going to press and Duca del Cosma is not liable to honour any misprints that may have occurred.
All competitions and promotional activities are subject to changes at any time, please refer to their terms and conditions.

CONTACT US

If you have any questions, please feel free to contact us via email; info@ducadelcosma.com or call us on +31 (0)85 250 00 10.