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Returns

Returns policy

Duca del Cosma has a 14 day return policy, this means that after the date of delivery the customer has 14 days to choose to return the unworn item. Returned items purchased online can be send to the address below. Don't forget to send your invoice along. Sending costs for returns are not refunded by Duca del Cosma.

You can return any item for a refund within 14 days if you are not completely satisfied with it. Returned products must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you. If you would rather have replacement product(s), you will have to place a new order at ducadelcosma.com; this constitutes a separate contract between you and Duca del Cosma.

We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any products lost in transit to us. The items are your responsibility until they reach our warehouse.

This will ensure that you will receive a full refund even if your product(s) are mislaid in the post. Sending costs for returns are currently not refunded by Duca del Cosma. 

Please don't forget to complete your returns form and details of the refund. Once your product is accepted back into our stock you will be issued with a refund. We can only refund to the payment method originally used to pay for the order. Please tell us why you are returning your item(s) to help us to improve our service and products in the future. We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 10 working days to be credited in your account.

Please be aware that any items purchased on the Duca del Cosma web store can only be returned to the above mentioned address. It is not possible to return a purchase from the web store in a physical store.

Return address

Return shipments can be shipped to the return address below: 

DUCA DEL COSMA RETURNS
Hoorn 133
2404 HH, Alphen a/d Rijn
The Netherlands

Please note: Returns of items bought on Amazon or eBay or other online web stores not owned by us can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online webstore.

Damaged or defective products

If you receive an item that is damaged or defective, we will either replace the product free of charge or refund you the price of the product as required. Simply return the product to us with a proof of purchase.