We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.
The contract for the sale of the products will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch your card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 14 days of purchase. Please have a look at our returns policy for details of how to return products to us.
Duca del Cosma reserves the right to refuse any order.
We will always do our best to have your order with you on the specified date/time. Within the Netherlands this can range between 1 to 3 working days. Within Europe this is 2 to 7 working days, and outside of Europe this will be considerably longer 1 to 3 weeks. However, unforeseen circumstances can arise that are outwith the control of Duca del Cosma, the courier, or both which may cause a delay. Although we will do everything to prevent this from happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.
Duca del Cosma will charge a standard shipping costs per purchase on orders less then €100,-. The shipping costs may vary per country depending on the orders location. Orders above €100,- will be shipped free of charge.
Duca del Cosma wil ship to the following countries within the EU. Shipments outside op the EU will start in the near future.
Austria, Belgium, Bulgaria, Croatia ,Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hongary, Ierland, Italy, Lativa, Lithuania, Luxemburg, Malta, Nederland, Polen, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, United Kingdom.